Last week, I had my heart on a BBQ. The StorCenter Pro I have, had suddenly died, with about 315GB of documents on it. I got desperate. I didn’t know what and how to resurrect it.
And so, I’ve started querying our good friend Mr. Google, after similar post-scenarios. Found a lot of others wakening in this kind of situation, but no luck since none of them has had found a reliable solution to the problem.
Knowing that I really don’t want to loose any of the documents inside the NAS, I contacted the Department of Recovery from within the IOMega Co. I know that those guys are pros and they do their job very well and I want to underline this, if get into this kind of scenario, and the data that the NAS holds is very critical, you better ask them for help. For so I did.
The problem was that they gave me a rounded quote for this process, which was over my budget. Even thou I needed all the stuff from the NAS.
Here’s my scenario.
One of the disk (the second one) has failed physically. The NAS won’ted start/boot at all. I tried many restarts, counted a various number of seconds each time during the Shutdown and Start up. I was forced to stop the device, pull out the second drive and connected to a PC in order to view if the HDD is still alive. Nope, the disk was so dead, that the PC would not pass the POST start. Therefore I have started the NAS without the second drive.
Reach for the… NAS.
I have let the device for about 15 minutes after I started. After that I tried to reach through the IP Address in the browser – no luck, PING the IP – no luck. Desperate, I tried many times reaching the IP address where I knew that that the NAS would reside. None of my tries prevailed.
After about 5 hours of try & fail, I gave up. BUT, in my rush for reaching the device and make sure that my data is still there harmfully, I missed one aspect in troubleshooting.
Having a DHCP Server inside the LAN did the job. Because, the software in NAS, resets the users with admin privileges and the network settings/config, when loses a disk, for what I’ve seen.
Actually the StorCenter did the job that was made for, Redundancy it was his name.
May be your case.
When a disk fail (in this case are 4 disks in RAID 5), stop the device, pull out the “decayed tooth” and start the NAS. Let it about 24 hour, without trying any. Don’t connect External Disk, don’t try reach it by HTTP nor by SSH nor CIFS/AFP/NSF, or anything else. Leave it be. After those hours, do a scan in the LAN or look in the IP Released in the DHCP Server. You will find that the NAS has requested a dynamic IP Address. Reach for that IP Address and you’ll have all the data at your hands.
Yes, there is no engineering in this way, but it might save you some money or your ass.
As quickly as you can find and grab a new disk to replace the missing one. Be sure that it has the same amount of space in order to work well in your environment.
Best of luck!